U.S. CITIZEN WARDEN MESSAGE

SUBJECT: AMERICAN CITIZEN SERVICES ADOPTS APPOINTMENT SYSTEM

The American Citizen Services Unit is adopting an on-line appointment system for non-emergency services, including passport applications and renewals, registrations of births, and notary services. With this system we will be able to provide better service and reduce waiting times in the Embassy significantly. Appointments may now be booked on-line at our web site: http://madrid.usembassy.gov/cons/services.html

We will continue providing walk-in emergency replacement of lost/stolen passports where the applicant needs to travel within the next week. Applicants for emergency replacement passports will need to provide proof of the need to travel in the form of a ticket or other documentation.

The appointment system will be introduced between now and the end of June. For this transition period we will continue accepting walk-in applicants during normal hours; however, applicants with appointments will be given priority. Effective July 1, non-emergency services will be by appointment only.

Until the end of June our hours are:

Monday through Thursday, 9:00 - 12:00 (Notarials)

Monday through Thursday, 8:00 - 1:00 (Passports and routine services)

Friday - Closed

American Citizen Services emergency telephone numbers:
- During business hours: 91-587-2240
- After hours: 91-587-2200