Emergency Contact Information
In case of emergency, call 1-1-2 or contact the Consulate:
Consulate General: 08:30-17:30: (+34) 93 280 22 27
Consular Section: 09:00-13:00 (E-mail: email@example.com)
After hours: (+34) 91 587 2200. These numbers are not for visa inquiries.
Paseo Reina Elisenda de Montcada, 23
Ferrocarriles de la Generalitat de Catalunya: Reina Elisenda
Bus: 64, 22
The U.S. Department of State has a call center which provides information on worldwide situations, which may affect U.S. Citizens. They also provide general information.
Operators are available Monday through Friday: 8 AM to 8 PM, EST, and during crisis situations: 24 hours a day.
From overseas: 001-202-501-4444
In the U.S.: 1-888-407-4747
Medical Assistance / Medical Insurance
In order to help American citizens, who might not speak Spanish/Catalan, the U.S. Consulate General maintains a list of English-speaking physicians (PDF - 493K) in the Consular District. The Embassy in Madrid and the U.S. Consular Agents throughout Spain can provide information concerning the availability of health care in their respective regions. The Department of State maintains information which may be of use should you experience a medical problem while outside the U.S.
After hours, the Duty Officer may be able to help an injured/sick American by contacting friends or relatives in the U.S. or by directing the American to a nearby health care facility. Occasionally, an American citizen will want help arranging a medical evacuation (medevac) to the United States. There are no U.S. government funds available to pay for medical treatment or medical evacuations, and U.S. nationality does not entitle a person to a military medical evacuation free of charge. Medical evacuations can in fact cost up to $100,000 and the cost is born by the ill or injured person, the family and or the medical insurance company.
Please be advised that most American medical insurance policies are not automatically honored in Spain. You may find it useful to look into the possibility of obtaining a policy that specifically covers expenses incurred overseas.
Welfare and Whereabouts Cases
In emergencies, the Consulate General can assist private citizens to locate friends or relatives in our consular district, passing messages if necessary. We are limited somewhat in this function by the Privacy Act, a U.S. law stating that the U.S. Government cannot release information concerning an individual without consent of that individual. If an emergency exists and you have been unable to contact a loved one in Spain, you may request assistance by contacting the American Citizens Service Unit at the U.S. Consulate General at +34-93-280-2227 (8:30 a.m. -5:30 p.m. Spanish time). Our ability to locate a person outside normal business hours in Spain is severely limited.
Have you lost your passport?
While this does not constitute a life or death emergency we want to help you replace it as soon as possible. However we can do this only within our regular hours of operation. Please, see our Lost/Stolen Passports page for instructions.
Running out of money while traveling is definitely an emergency when it happens to you. Most often the homefront can help out by transferring money.
Smart Traveler Enrollment Program (STEP)
- We encourage U.S. citizens living or traveling abroad to enroll in the Department of State’s Smart Traveler Enrollment Program (STEP). By enrolling, U.S. citizens make it easier for the U.S. Consulate to contact them in case of emergency.
All downloadable documents on this page are provided in PDF format. To view PDFs you must have a copy of Adobe Acrobat Reader. You may download a free version by clicking the link above.